GENERAL INFORMATION

All our shipping services are fully tracked. Once the order has been dispatched you will receive a shipment email to confirm that your order is on its way, this will include the tracking number. Our delivery times are based on our experience with previous shipments, however, please note that the delivery times may vary from time to time depending on unforeseen circumstances, please do not hesitate to contact us though should there be a delay. In order to check the delivery cost please proceed to checkout and enter your shipping address. Our website will calculate the shipping cost here and the postal cost will depend on the weight of the items and the delivery country. All orders are usually fulfilled within 2/3 working days. During peak time and promotional sales periods, this may change and take up to 8 to 10 working days.


UK SERVICES


Royal Mail Special Delivery Guaranteed®

Delivery guaranteed by 1pm next working day. Please note this service requires a signature upon delivery.


UK Mail Next Day Delivery

Delivery guaranteed by 6pm the next working day. Please note this service is insured and requires a signature upon delivery.


Hermes Tracked (with proof of delivery)

Standard delivery time is 2-3 working days. Please note this service is insured and requires a signature upon delivery


Royal Mail Tracked

Standard delivery time is 2-3 working days.


DHL Express Delivery UK

Delivery guaranteed by 6pm the next working day. Please note this service is insured and requires a signature upon delivery.

 

INTERNATIONAL SERVICES


Hermes International

Standard delivery time is between 4 to 9 working days depending on your location. Please note this service requires a signature


DPD Europe

Standard delivery time is between 3 to 7 working days depending on your location. Please note this service requires a signature


DHL Economy

Standard delivery time is 3 to 5 working days depending on your location. This service is available throughout Europe and is ideal for larger orders (3kg or above). Please note this service requires a signature


DHL Express


Standard delivery times:

Europe - 1-2 working days

North America - 1-3 working days

Central America, Asia and Africa - 2-4 working days

South America and Oceania - 4-5 working days

 (Please note a duty charge may apply in selected countries outside of Europe. We are unable to refund duty charges applied by the local authorities.)


Tracked / Tracked & Signed / Signed Airmail

This service is handled by Royal Mail in the UK and then delivered by your local postal service. Please see below for a list of areas and estimated delivery times. Please note a duty charge may apply in selected countries outside of Europe. We are unable to refund duty charges applied by the local authorities.


Standard delivery times:

Europe - 7-15 working days

North America - 7-15 working days

Asia - 9-18 working days

Central America, South America, Africa and Oceania - 11-25 working days

 

TRACKING

All orders are sent fully tracked and insured. To check the status of your order please check your order history and select the most recent order. 

YOUR TRACKING NUMBER SHOULD SHOW ON THE RIGHT OF THE SCREEN.

Tracking information will be available in the UK via the Royal Mail website (www.royalmail.com/trackdetails). To track your order outside of the UK please check your local carrier via the tracking guide. Please note that information will only be available when your order has cleared customs.